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FAQ

Yes, we need to keep certain information to be able to contact you to arrange delivery of your order.#

You can track your orders status in your account.

Ultimately this is decided by your local council, a general rule is 1M high if within 2M of a roadway and 2M high in a back garden.

Timber we use is pressure treated for a long life. You can expect ten or more years given normal wear and tear and a regular maintenance schedule.

Do however expect some weathering due to the natural properties of the wood.

Fence panels on our website are 1.83M / 6FT wide unless otherwise stated.

European/ Contemporary fence panels are often 1.8M, this will be stated on the product page.

Our website accepts payment via credit/ debit card.

Yes. Our website is encrypted using the latest technology. We use Square as our secure payment provider.

All orders placed through this website are delivered by us. We use our own fleet of vehicles to deliver each order. 

All timber/ timber products you purchase though this website are manufactured using timber components that are are sourced from FSC (Forest Stewardship Council) certified producers.

Our closeboard fence panels and contemporary fence panels are all pressure treated.

Our waney edge fence panels are dip treated unless otherwise stated.

The cell structure in timber stores water which is gradually released or absorbed depending on the level of temperature and humidity.

This effectively changes the volume of the timber and naturally the parts closest to the surface will dry more quickly than those closer to the center.

Splitting in the timber is part of the natural drying process in hot weather and in some cases; these splits may reduce or ‘heal’ in wetter conditions and should not be viewed as flaws.


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